April 2008

Crothall Receives High Marks on VHA Customer Survey

Crothall is proud to have received highly satisfactory responses to the 2007 VHA Service Management Survey.

Crothall had 8 perfect 10s on Overall Satisfaction representing 26% of all a surveys received.

* Lake Hospital System (Painesville, OH)

• Chenango Memorial Hospital, Inc. (Norwich, NY)

* Colquitt Regional Medical Center (Moultrie, GA)

* Phoebe Putney Memorial Hospital (Albany, GA)

* University Health, Inc (Augusta, GA)

* Cape Cod Hospital (Hyannis, MA)

* Good Samaritan Hospital (Lebanon, PA)

• Baylor Regional Medical Center at Plano (Plano, TX)

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* Indicates a Perfect 10 across ALL competencies

80% of survey respondents agreed to serve as a reference for Crothall.

“Significant improvements to overall facility cleanliness.  Good working partnership.”

University Community Hospital, Inc.

“They have worked with us on any request we've made and have assisted us in our efforts to reduce excess use and standardization within our departments.”

Pomona Valley Hospital Medical Center

“Crothall Leadership share in our vision and mission to make each patient experience remarkable.  The staff are screened carefully before being invited to work at our facility---which means that Crothall supports our stance not to hire just because of organizational vacancies."

Presbyterian Hospital Huntersville

How has Crothall provided help to the organization?

Crothall Staff – “Definitely....our health system is currently involved in a Lean Six Sigma Program and our Crothall Manager has been very supportive and has saved his department/hospital cost savings.  He has also looked at employee time management to save on OT hours.”

Good Samaritan Hospital

Operational Improvements –“They have helped to turn around our Patient Transportation services department.  It was a serious liability and is now a benchmark service within the organization.”    

Akron General

Top Quality –“Provided top quality services while remaining highly efficient and cost-effective.”  

University Hospital, Augusta, GA

Crothall is extremely proud to receive such glowing praise from our VHA member hospital clients, and we hope to continue to provide top-rated service to all our customers.