Make A Difference

As Lead Housekeeping Aide, Ron knew that an emergency department “condition red,” a hospital code indicating there were 10 or more patients waiting to be seen and no inpatient beds available, meant all hands on deck. When the announcement was made, Ron went directly to the ER to see if the housekeeping department could provide additional support. Upon arriving, Ron saw a hearing-impaired patient becoming very anxious and starting to panic. The ER staff had already called for an interpreter, who wasn’t due to arrive for 30 minutes. Ron immediately offered his sign language skills, and talked with the patient, calmed him down, and assisted the nursing staff until the interpreter arrived. Ron truly went above and beyond to make a difference for this patient.