Crothall Momentum

Environmental Services -
Centers of Excellence

Crothall is in the startup phase of a program to create "Centers of Excellence," which will establish tour accounts where we can showcase a range of services and enhancement programs in a single location. They will be customers for whom we currently provide multiple support services, with the full range of Crothall's base programs implemented. In addition, a large representation of Crothall's optional programs, including patient satisfaction strategies and amenity programs will be in place at these locations. This will allow Crothall to demonstrate how our model of managing each department separately, under the direction of service specialists, produces superior quality while still creating synergies when all of our departments work collaboratively.

Laundry & Linen -
Improving Scrub Apparel Availability

One of the ongoing challenges laundries and healthcare entities face is a lack of availability of scrub apparel in the right sizes. Crothall has recently formed a strategic partnership with Innovation + Passion + Automation (IPA) of Duluth, Georgia to introduce new technology to ensure scrub apparel is available whenever and wherever needed. IPA is the manufacturer of scrubEx®, an automated distribution system that controls the dispensing and return of scrub apparel. The system is highly user friendly and virtually maintenance free. Crothall has introduced scrubEx® at numerous locations around the country, and problems with scrub apparel availability disappear immediately. scrubEx® is but one tool in Crothall's toolbox of systems and programs designed to improve and optimize linen and scrub apparel utilization and availability.

Patient Transportation -
Innovative Patient Flow and Throughput Strategies

Patient Transportation is focused on improving patient flow, which encompasses throughput in and out of the hospital, as well as patient movement within its walls. Effective patient flow ensures peak utilization of equipment and services, resulting in higher revenue potential. It also ensures quick and efficient discharge of patients from the facility, instantaneous cleaning of the room, and readiness for the next patient- positively impacting the Emergency Department flow and minimizing the potential for lost revenue resulting from diversion. Crothall's singular management solution provides the leadership, processes, and software to manage an effective total throughput solution. Transport statistics are collected, analyzed, and benchmarked to define standards and monitor goals.

Facilities Management -
Managing Rapid Growth

The record level of sales activity this division has recently experienced has naturally led to an amazing level of account startup activity. In a period of only 60 days, the Plant Operations & Maintenance team will be performing 6 separate startups. Regional talent from all over the country will be utilized to ensure smooth transitions and establish successful new relationships. At the same time, strategic acquisitions that were recently made to strengthen the Clinical Engineering service are being fully integrated during this period. Just in time for this exciting growth and change, the national division meeting will take place in San Antonio, which will focus on team building, strategy and direction for the division, training, and best practice sharing.

Business & Industry -
Flexible and Diverse Capabilities

Crothall's Business & Industry division has been adaptive and innovative in pursuing new opportunities for growth. The division is now self-performing the many diverse services it provides in support of the needs of clients. From mailroom to reception, janitorial to engineering services, Crothall is constantly increasing its capabilities and service offerings to meet the changing demands of the commercial sector. Customer satisfaction scores are at an all-time high, measuring consistently in the high 90s. Partnership with Compass Canada has allowed Crothall to increase the capabilities Compass can offer. A new sales team is actively pursuing new opportunities, which will continue the growth of this successful division.