Meet Crothall's MDs
Our Employees "Make a Difference"

Susie Roark & Kathy Lindsey – Patient Transportation, Columbus Children’s Hospital
When a young man suffering from a severe back injury he received during a high school football game was admitted Susie and Kathy, sensing his depression and concern, did their best to cheer him up. They created a “get well” card, in which a cutout of his football number popped up when it was opened. They also made a decorative mobile from dental floss, straws, and footballs to hang over his bed. Upon hearing that the patient was apprehensive about receiving a sponge bath, Susie and Kathy donned surgical masks, gowns, and rubber cleaning gloves, and teasingly told him that he, “….could get a bath the hard way, or the easy way. Which was it going to be?” According to the young man’s mother, this was the first time her son smiled since having been injured.

Matt Garness – Patient Transportation, Aurora St. Luke’s Medical Center
Talk about a star! Matt has earned his hospital’s “Aurora Star” service award an unprecedented three times in one and a half years. His selfless concern for patients has propelled him to this honor, time after time. In one instance, Matt rushed to a nurse’s aid to assist her in returning a fallen patient safely into bed. In another, he took extra time to comfort a patient who was nervous about going into surgery. Matt followed up after the operation to make sure the patient was feeling comfortable and wasn’t in need of anything. Matt truly cares about the people he serves, and tries to make a difference in their lives, each and every day.

Rita Robinson – Environmental Services, Saint Francis Hospital
Rita is a model housekeeping employee. Her supervisors refer to her as a “jewel,” one who never hesitates to offer assistance to her coworkers and who reaches out to others without complaint. But it Rita’s care for patients that has earned her recognition on the hospital’s “Target 100” customer service award. When a patient collapsed and had fallen to the floor, Rita stayed with him until the medical staff arrived on the scene. For this patient, Rita chose to make a difference that had an immediate and significant impact.

James Grippin – Plant Operations & Maintenance, West Virginia University/NASA
With the outside air temperature in the high 90’s, and no relief in sight, the loss of a water pump on one of the plants cooling towers risked the shut down of the entire facility. This would be a severe blow not only to the facility, but to the nation because this is where the National Oceanic and Atmospheric Administration’s supercomputer resides. Weather forecasting for the US and the world would be interrupted. During an emergency meeting to address the problem, James came up with a plan: purchase two submersible pumps to temporarily compensate for the one that was lost until a replacement could be found. James’ ingenuity and calm, confident leadership averted a crisis that made a real difference to millions of people.

Mildred Mayes – Environmental Services, Presbyterian Hospital
The voicemail message was from a woman clearly going through trying times, as her husband must now receive hospice care. But the message was not a complaint or a request for additional services. The woman simply wanted the department to be aware of what a caring, pleasant employee they had in Mildred. She talked about both the great job Mildred had done cleaning her husband’s room and the kind, compassionate smile and words she used each day as she did her best to improve her family’s quality of life. Mildred regularly generates positive feedback and recognition, with the hospital staff requesting that Mildred be “cloned.” Imitating Mildred’s example of kindness and compassion would be a good place for each of us to start.

Henry Williams – Environmental Services, Grady Health System
Henry doesn’t draw much attention to himself when he is at work. He is quiet, unassuming and moves about diligently, always busy and productive. However, the entire Crothall team at Grady Health System misses his presence the minute he takes vacation or a scheduled day off.
Henry has one of the most difficult jobs on his shift. He is responsible for the public areas, which are in a constant state of activity. Grady Health System serves an inner city population and the population mix includes many homeless people who have come to regard Grady as their home.
Henry is always kind, patient, and most of all honest. For example, in September, Henry found a wallet containing cash and other valuables in the auditorium that serves as a waiting room for the 24-hour pharmacy. He immediately turned the wallet into security, and continued about his work routine. “Henry is a roll model for excellent customer service and demonstrates a deep commitment to his job. We are proud to have him on our team!” said his supervisor Hans Jourdain.

Margaret Reynolds – Environmental Services, Gadsden Regional Medical Center
Margaret assumes personal responsibility for the positive, healing experience she believes all of her patients deserve. A recent patient explains, “Margaret radiates joy – she sings and has conversations of quality and uplifting content that help to heal the body as much as any medicine does.” The nurses always smile when they see her coming because she is always so positive. Margaret is recognized in nearly every staff meeting because of the great patient comments she generates, and she consistently receives the highest patient satisfaction scores of the entire staff. There is no better example of making a real difference in the healing process that the way that Margaret does -- through a positive attitude and pure compassion.

Maria Niera – Environmental Services, Baylor University
Maria is truly a diamond in the rough. The area she cleans is often congregated by large groups of students and customers. On more than one occasion, Maria has discovered valuable items left behind, including cell phones, wallets, and cash. On one recent occasion, Maria found a diamond ring that had been lost in her area. Knowing that this must be worth a lot of money, but also of personal importance to someone, Maria was a model of honesty, and immediately took the ring to the security office. University management was impressed, and owner of the ring is thrilled to have it back on her finger, where it belongs.

Dianna Thompson – Environmental Services, Halliburton
On the Friday night before Easter, an employee used an auto-scrubber improperly in a hallway at Halliburton, creating a huge mess, and requiring that the entire floor be stripped and refinished. Without hesitation, Dianna canceled her weekend plans and spent the entire day Saturday directing the reconditioning of the hallway so that it was sparkling again by the time business resumed on Monday. This is not unusual for Dianna, whose energy and dedication has helped to create an environment where satisfaction scores rose from the mid 60’s to the low 90’s in only a few weeks. Dianna truly lives Crothall’s Values: Integrity, Collaboration, Accountability, Professional Development, and Leadership.