From the CEO

What a great feeling to be enjoying a vibrant spring after such a long, intense winter here in the Northeast. Spring is always a time for renewal, and it is in this spirit that I share with you my feelings following our recent annual company meeting and awards banquet. Having gathered with many of the people that make Crothall so successful and reflecting on who we are as a company makes me so proud and excited about the future.

The main theme of our meeting was making sure our organization is a healthy environment in which our people may thrive. I know that the single greatest asset we bring as a company is the level of talent and experience of our people. We must continue to encourage and motivate them to do even more to create value for our customers. I have worked for the last ten years to communicate this message and make it real through our strategic decisions. I am certain that engaged employees are essential to maintaining positive customer relationships, and our 99% customer retention rate reinforces this belief.

We continue to put our energy and thought leadership into developing solutions that will add value for our customers. For example, we are using our leadership in Patient Transportation to forge creative new ways to address the problem of nursing injury, which directly threatens hospitals’ ability to care for their patients. We believe our comprehensive safe patient handling programs can make an immediate impact for nurses.

Our ability to facilitate better patient care is really why we exist as an organization. Although we are not clinical experts, we see the important work our associates perform in healthcare organizations as vital to the patient experience. All of this depends on the attitude and enthusiasm of our people. For this reason, we will continue to provide you with engaged and motivated managers who know how to lead their people toward the goals Crothall shares with our customers.

All the best,