Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker’s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to

Key Responsibilities:

  • Exhibit excellent telephone etiquette and listening skills
  • Maintain a safe, healthy, orderly and pleasant work environment for staff; ensure dispatch equipment is safe and in good, clean working condition; provides and maintain adequate levels of supplies and equipment
  • Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics
  • Understand and is able to determine, explain and develop dispatcher logic and transporter activities; act as a transporter when necessary
  • Ensure proper operation of TeamChimes hardware, software programs, page and phone handling systems; troubleshoot and work with Information Systems and Persistech
  • Direct the activity of the transport function and transporters, ensuring timely completion of tasks; monitor procedures related to availability and completion task, follow-up on issues related to service and operations in a timely manner
  • Function as a liaison between Patient Transportation and other departments
  • Develop and promote positive effective customer service relations with patients, patient family members, visitors and staff; ensure maximum staff productivity
  • Resolve problems related to patient, visitor, staff or employee complaints; recommend and participate in the solution of on-going problems or trends
  • Act as a positive role model; possess integrity, focus, commitment, flexibility, diplomacy and a team spirit

Preferred Qualifications:

  • Effective organizational skills necessary to plan, organize, coordinate and direct the activities of transport requests and associates’ productivity. Service/quality mentality and attitude
  • High school diploma or GED equivalent preferred
  • Preferred dispatcher, transport or hospital experience
  • Basic computer skills utilizing a Windows-based Operating System required
  • Ability to troubleshoot system problems related to computer or software systems
  • Analytical ability to evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability
  • Excellent judgment for problem solving under emergency or stressful situations
  • Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relation’s skills must be strong, genuine and noticeable
  • Physical ability to withstand frequent to prolonged sitting or walking if performing transport functions
  • Effective verbal and listening communication skills

Apply to Crothall today!

Crothall is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: Michigan-Dearborn
Activation Date: Thursday, April 13, 2017
Expiration Date: Wednesday, April 18, 2018
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Environmental Services