Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker’s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to

Job Summary:

You will provide field and corporate support with emphasis in associate relations, hourly recruitment sourcing, supporting new unit openings, training, and diversity. You will be a content expert regarding policies, procedures and programs to these areas.

Key Responsibilities:

  • Coordinate and conduct management training related to this area (i.e.: terminations, sexual harassment, and managing performance)
  • Investigates and advises management in appropriate resolution of associate relations issues
  • Content expert regarding policies, procedures and programs
  • Coordinates/ conducts exit interviews to determine reasons behind separations
  • May represent organization at personnel-related hearings and investigations
  • Supports internal customer survey and associate satisfaction interpretation/feedback process
  • Attends RVP/DM meetings to increase HR visibility
  • Assists with training related to the areas of interviewing, selection and hiring
  • Assists managers in developing and implementing recruitment plans to increase qualified applicant flow
  • Supports Sector and provides direct assistance and support in critical markets
  • Identifies critical needs area's and takes appropriate steps to rectify problems
  • Coordinates and conducts new hire orientation and management training related to this area
  • Conducts HR Assessments
  • Regularly conducts HR related training to the field (i.e. Sexual Harassment, Progressive Discipline)

Preferred Qualifications:

  • Bachelor's Degree preferred
  • 2-5 years multi-unit HR generalist and associate relations experience preferred
  • Experience in a high customer contact setting
  • Previous Operations experience helpful
  • Thorough knowledge of all housekeeping practices and procedures
  • Strong work ethic, intense drive and initiative for quality and customer service
  • Excellent written and oral communication skills
  • Strong computer user skills to include spreadsheet, word processing, and presentation software. MS Excel, MS Word, and MS PowerPoint preferred
  • Experience in Employee Relations required
  • Excellent problem solving skills and follow through in both one-on-one and group situations
  • Ability to utilize a participative approach to managing staff
  • Ability to function appropriately under stressful conditions. Good stress management skills required
  • Excellent administrative and organizational skills and an ability to prioritize tasks at the same time

Apply to Crothall today!

Crothall is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Location: Ohio-Cincinnati
Activation Date: Monday, March 27, 2017
Expiration Date: Wednesday, March 28, 2018
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Administrative and Support Services, Environmental Services