SR. REGIONAL DIRECTOR OF OPERATIONS

Massachusetts-Boston, Massachusetts-Boston North, Massachusetts-Boston South, Massachusetts-Cambridge

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker’s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to www.crothall.com.

Key Responsibilities:

  • Develop financial forecasts and balance programs and resources for districts and selected accounts within the region
  • Develop a business plan and budget for the region
  • Control overhead expenses within the region
  • Responsible for attainment of financial goals for the region
  • Review and analyze financial statements, weekly operating reports and other financial results
  • Recommends and manage capital requirements to maximize financial returns
  • Actively involved with sales survey pricing of business
  • Monitor future contract financial reviews and updates
  • Responsible for productivity and staffing that is appropriate to the regional and divisional goals
  • Monitor period analysis and initiates action plans as necessary
  • Maintain and support client satisfaction at a level that ensures account retention
  • Maintain an active stewardship program at multiple levels within the region
  • Administer required client/customer surveys (and other feedback instruments) and respond in a timely and effective manner
  • Promote client awareness of program alternatives and the availability of corporate resources
  • Monitors and ensure compliance with the provisions of client contracts
  • Assist in customizing programs to meet each account's unique needs as required
  • Oversee RDOs within the region

Preferred Qualifications:

  • Bachelor's Degree or equivalent work experience required
  • Five+ years supervisory experience in housekeeping or service-related field with high customer/client contact required
  • Budgeting, forecasting, sales experience preferred
  • Ability to communicate effectively in written format and oral presentations
  • Ability to multi-tasks and establish priorities
  • Ability to maintain organization in a changing environment
  • Exhibits initiative, responsibility, flexibility and leadership
  • Possess a thorough knowledge of contract administration and office procedures
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Location: Massachusetts-Boston, Massachusetts-Boston North, Massachusetts-Boston South, Massachusetts-Cambridge
Activation Date: Friday, January 6, 2017
Expiration Date: Sunday, January 7, 2018
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Environmental Services